Emotional Intelligence at Work

Strong collaboration, effective communication and productive working relationships are at the core of every high-performing organisation. Emotional intelligence (EQ) plays a critical role in how employees navigate everyday interactions, with colleagues, customers, and stakeholders.

Emotional Intelligence at Work is a practical, engaging one-day course designed to give employees a solid foundation in emotional intelligence and how to apply it in their daily work. Participants will gain a clear understanding of how emotions influence behaviour, communication, and decision-making — and how to manage these more effectively in real-life situations.

Through a combination of accessible theory, reflection, and hands-on exercises, the course equips participants with practical tools to handle misunderstandings, reduce conflict, and build stronger, more constructive relationships. The result is improved collaboration, more effective meetings, and a healthier, more productive work environment.

By the end of this course, participants will be able to:

• Understand the fundamentals of emotional intelligence and its impact on workplace behaviour

• Recognise their own emotional patterns and how these influence communication and collaboration

• Respond more constructively in situations involving misunderstandings, tension or conflict

• Communicate more clearly and empathetically with colleagues and customers

• Build stronger working relationships based on trust, respect and mutual understanding

• Contribute to a more positive, inclusive and psychologically safe work environment

• Apply practical tools to improve collaboration, meetings and day-to-day interactions